Planzookie Legal Notice

Effective Date: October 7, 2026

Welcome to Planzookie!

 This page describes how Planzookie LLC (“Planzookie,” “we,” “us,” or “our”) handles your information and sets the terms for using our website and services.

By visiting our website or using our services, you agree to this combined Privacy Policy and Terms of Service. If you do not agree, please discontinue use of the website.

1. Who We Are

Planzookie LLC is a North Carolina–based company that provides planning tools and data products for cities and counties in the United States.

If you have any questions about this page or our policies, please contact: info@planzookie.com

2. Information We Collect

We collect personal information that you provide to us, or that is provided when you use our services, such as when you:

This information may include your name, email, organization, and payment information (processed through third-party systems like Stripe).

Sign-in information. When you sign in with Google, Microsoft or email, we receive your name, email address and, where provided, profile picture through our authentication service. We use them only to create and secure your account. We never receive your provider password.

Project content. Information you enter or upload to build a plan (such as planning documents, survey questions and survey responses) and the plans generated from it.

Community survey responses. Responses submitted through Planzookie survey tools are stored and protected by Planzookie. We use them to prepare plans and reports. Personal information in responses is not published or sold.

3. How We Use Information

We use collected information to:

4. How We Share Information

We do not sell personal information. We share information only as necessary to operate our business, with service providers such as Google Cloud (hosting and AI services), Clerk (sign-in), Resend (email), Stripe (payments) and Google Analytics, and with legal or regulatory entities when required by law, such as in response to a subpoena or court order.

Each provider is contractually obligated to handle your data responsibly.

5. AI-Generated Content

Planzookie uses third-party AI models to draft plan text from the data and documents in your project. Plans are drafts for review by qualified staff. The organization using Planzookie remains responsible for reviewing and adopting any plan. 

6. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and to understand site traffic.
 You can disable cookies through your browser settings, though some features may not work as intended.

7. Data Security and Retention

We use reasonable administrative and technical measures to protect your data, including encryption and access controls.
 We retain personal data only as long as necessary for business or legal purposes.
 No internet transmission is completely secure, and we cannot guarantee absolute protection against unauthorized access.

8. Your Rights

You have the right to:

To exercise these rights, contact us at info@planzookie.com.

9. Children’s Privacy

Planzookie does not target or knowingly collect information from children under 13.
 If we learn we have collected data from a child, we will delete it promptly.

10. Accounts and User Responsibilities

Customers may create accounts to access products and services. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.
 Notify us immediately if you suspect unauthorized access.

11. Acceptable Use

When using our website or services, you agree not to:

Violations may result in suspension or termination of access.

12. Payments

Payments are securely processed through Stripe.
 Planzookie does not store your full payment card information.
 All purchases are subject to any additional terms displayed at checkout.

13. Intellectual Property

All content, designs, graphics, and software provided through Planzookie are the property of Planzookie LLC or its licensors.
 You may not reproduce, distribute, or republish our materials without prior written permission.

14. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.”
 We make no warranties, express or implied, regarding accuracy, reliability, or suitability for a particular purpose.

15. Limitation of Liability

To the fullest extent permitted by law, Planzookie LLC and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the website or services.

16. Indemnification

You agree to indemnify and hold harmless Planzookie LLC, its employees, officers, and partners from any claims or damages resulting from your use of the services or violation of these terms.

17. Termination

We may suspend or terminate your access to the website or your account at any time, for any reason, including suspected misuse or nonpayment.

18. Governing Law

These terms and this policy are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules.
 Any disputes will be handled in the state or federal courts located in North Carolina.

19. Changes to This Page

We may update this combined Legal Notice periodically.
 The most recent version will always appear on this page, with a new effective date.
 Your continued use of our website or services after updates means you accept the revised terms.

Contact Us

If you have any questions about this Privacy Policy or Terms of Service, please contact:
  info@planzookie.com
  Planzookie LLC — North Carolina, USA